In a first, Sassoon hospital has asked all HOD’s and unit heads to arrange a meeting with patients’ relatives on weekly and monthly basis. The aim of such initiative is to create a platform to have healthy dialogue with patients and their relatives.
All the HOD’s and unit heads are required to submit a monthly report to the dean office mentioning the problems and concerns shared by patient’s relatives and actions taken on them. The initiative will also make it possible for patients to appreciate the work done by doctors.
Dr Ajay Chandanwale, Dean of BJ Medical College’s Sassoon, said, “The unit heads will hold a meeting once in a week and HOD’s will hold it once in a month. We have started this for the first time in Sassoon. The seniors are also asked to submit a report on their dialogue with patient and their relatives every month. The initiative is to create a formal platform to have a healthy forum for dialogue between doctors and patients and their relatives.”
Somnath Salgar, Associate Professor, Department of Biochemistry, while explaining more on the initiative, shared, “Many times patients relatives feel that senior doctors do not talk with them. It is to tackle this demand and establish a formal feedback mechanism that we have started this initiative. It is also a step for quality improvement where patient and their relatives can give suggestions to doctors. When the incidences of attacks on doctors are being reported, it is imperative to lessen the communication gap between doctors and patients.”
All the doctors at Sassoon have welcomed the initiative. Dr Pradip Sambarey, HOD of Gynecology department, said, “Many times, the patient’s relatives are not well informed about the diagnosis and the treatment. As many patients, that visit government hospital, come from rural areas, they are scared to talk with senior doctors. The initiative will help in creating a formal platform for dialogue. Patients sometimes also want to appreciate our work and through this they will also get an opportunity for that.”