Technology has been transforming healthcare in several innovative ways. The relevance of technology and digitisation is imperative as we look at newer ways of healthcare delivery services. Areas like digital documentation (e-insurance), service requests and smart cards for transaction, can be benefitted from digitisation, thus transforming patient experience, a key element in healthcare delivery.
However, there are problem areas such as lack of inter-connectivity and interoperability between systems, lack of data standardisation at industry or country level which hampers the full use of the digital potential. So while the potential is immense, there is a need to chart out an appropriate and pragmatic roadmap which can help drive digitisation of healthcare in India.
That said, the traditional way of doctor-patient engagement and healthcare delivery has been gradually making a shift towards a more focused and personalised approach with the help of technology. Over the last few years, we have witnessed the entry of new-age entrepreneurs in the healthcare space who have catered to wide-spread demographic, both in terms of doctors and patients across our hugely fragmented country.
Over time, it is expected that both the existing and new technologies will systematically integrate into healthcare management. This will happen through, improved recognition of the role by patients and care providers, establishment of security and privacy guidelines, systematic assessment and evaluation of apps and integration in overall patient care. Underpinning all of this will be evidence of value generated that will demonstrate improved health outcomes.
The author is the Managing Director, South Asia, QuintilesIMS